An overview of schools and academies statutory responsibilities in relation to formal complaints handling. Also looking at how formal complaints can be used as a key tool in stakeholder engagement and school improvement.
This practical training event aims to provide guidance and valuable information to support the effective management of formal complaints.
It will give guidance around how schools and academies can meet their statutory obligations in relation to formal complaints. How complaints can be used to support school improvement, drive stakeholder engagement and create positive and inclusive school culture/ethos.
The course will include hints and tips on good practice and also highlight the common mistakes schools and academies can make when handling complaints.
WHO SHOULD ATTEND
School Business Professionals, Governors/Trustees, Governance Professionals, Headteachers, Headteachers PA
KEY LEARNING OBJECTIVES
This session will enable you to:
- Ensure compliance with statutory requirements in relation to formal complaints
- Avoid common mistakes when handling complaints
- Use complaints data and feedback to drive school improvement and stakeholder engagement
- Use complaint handling to create a positive school culture and ethos
- Manage complaints more effectively
- Understand when an independent external investigator needs to be appointed
- Approach internal investigations with confidence
FACILITATOR
Andrew Blench is the former School Business Manager for Dinnington High School in Rotherham. He has been an SBM since 2003 and in 2016 set up his consultancy company – School Business Partner. Andrew is currently a School Resource Management Advisor (SRMA) for the DfE, a Facilitator/Assessor/Coach for the level 4 SBM Diploma with SBM Partnership and a Leadership and Management Coach. He has extensive experience in advising academies and LA maintained schools in the areas of effective resource management, leadership andmanagement and governance.
